Return and Refund Policy – Beltenza
Beltenza values customer satisfaction and provides a clear return and refund process.
Return Eligibility
Returns are accepted within 30 days of order delivery.
Products must be unused, unworn, and in original packaging with all tags and accessories included.
How to Request a Return
To initiate a return, please contact us at support@beltenza.net and include:
Order number
Reason for return
Our support team responds within 24 hours with further instructions.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the product is defective, damaged, or incorrect.
Refund Processing
After receiving and inspecting the returned item, refunds are processed within 5–7 business days.
Refunds are issued to the original payment method used at checkout.
Non-Returnable Items
Used or damaged products
Items returned after 30 days
Products without original packaging or missing components
Return Support
Phone: +1 252-271-8490
Email: support@beltenza.net
Business Hours: Mon–Fri / 10:00 AM – 8:00 PM (EST)
Response Time: We respond within 24 hours.
Important Policy Information
At Beltenza, we believe in transparency and customer trust. To help you clearly understand how our website operates, how payments and orders are handled, and how we protect your personal information, we encourage you to review all of our policy pages. Each policy is designed to work together to ensure a secure, fair, and reliable shopping experience.
For complete details, please review the following policies.